F.A.Q

Q: How do I get a Web Surveillance DVR?

A: Making an appointment on our website is the fastest way to schedule your free quote session. You can schedule an appointment by clicking here. We also take appointments by e-mail and phone. Please click here for all our contact information and we will send a certified Web Surveillance representative to give you a walk-thru and quote.

Q: How many channels do you offer for the Stand Alone and PC based DVR?

A: Our Stand Alone DVR's will handle up to 4, 8 & 16 channels. The PC Based DVR's will support 4, 8, 16, and 32 channels For further information and specification of each DVR, please contact us or visited our web site www.websurveillance.com.

Q: Can I Connect to my DVR remotely? What kind of the connection do you recommend? What kind of the bandwidth do I need to my the DVR remotely?

A: Yes, you can. You can access your DVR using a  broadband connection to remotely connect and view live video, view video records, and even download video clips to your local PC. For a solid connection we recommend a broadband connection. You have choice of using Internet Explorer or using the FreeView Pro software that you can download by clicking here. As for the bandwidth, we recommend that a minimum of a 300kbs upload stream, and 600kbs are suitable for connecting remotely to your Web Surveillance DVR. 

Q: Do I need a static IP address my DVR?

A: We strongly recommend you have a static IP address over the broadband connection (DSL). If you have dynamic IP address over the static, we can provide a DNS solution, in which we will give you a specific web address to log into your DVR, you would not need to remember your IP address every time you log in the DVR. 

Q: May I use a PTZ or speed dome camera?

A: Yes, you may, however, we will need to install a controller card inside your DVR prior to installing it into the client's establishment. Please notify us if you would like a PTZ camera during your sales quote.

Our current software will support the PTZ protocol of the following cameras:

Q: Does the DVR record by motion detection? Can you adjust the sensitive and area?

A: Yes, the default settings on our DVR systems are to record 5 seconds before and after there is motion in front of a camera. We can also set your DVR to record by schedule or full time. The software motion detection can be manually set for the desired sensitivity and area of detection.

Q: If I have only one Static IP and I am using LAN to share my internet connection of the DVR, can I still remotely connect the DVR from outside the network?

A: Yes, you can. By opening the port 1001 and 1901 in your router and forward the port to the IP address which is assigned to the DVR you can route directly to your DVR. Generally our Web Surveillance technicians will set-up your router upon the installation of your DVR.

Q: Can I record video locally while remotely connecting to the DVR?

A: Yes, you can. When connecting the DVR remotely, you are not changing any settings and the DVR will run as if you weren't even connected to it.

Q: After I downloaded and installed the Freeview Pro, I tried to run Freeview, but I got an error message saying "Database error" What should I do?

A: Please go to www.websurveillance.com to download and install Access Runtime or click here. This will solve the problem of the database error. If the problem persists please contact Web Surveillance immediately.

Q: I got an error message as "Video/Audio Capture card not found" when loading up the DVR software, what can I do to fix this?

A: This error message may be caused by several things:

1. The watch dog cable of the video capture card is unplugged.
2. The DVR card drivers are not installed correctly.
3. The DVR card has failed.

Please contact Web Surveillance immediately for assistance with this problem.

Q: Can I remotely connect to the DVR from different locations?

A: Certainly you can. As long as you know the IP, user name and password, (preset at your installation) you can connect to your DVR site. The maximum number of clients you can have connected at one time is 25. 

Q: If I want to backup clips that were recorded to a CD?

A: We provide NERO CD burning software with the DVR. Simply just add the clip range to the burning software then follow the on-screen instructions to backup and burn to the CD. For details on how to use CD burning software, please check out our website or contact us.

Q: How often do I need to do some clean up or maintain of the DVR computer?

A: Our DVR systems our self-sustaining and need no software maintenance. We strongly recommend, though, that you vacuum around the DVR on a regular basis (at least once a month) to remove dust which can clog the fans and components of the DVR system, causing overheating and failure. For overly dusty areas we recommend that you vacuum more often. If the DVR is placed in an overly hot area we may recommend that we place some sort of fan or cooling device to help sustain the DVR system.

Q: There is too much noise while the system is running, what should I do?

A: Check the area around the system. Dust tends to collect on unmaintained units and it throws off the balance of the fans causing the fans to create noise as they spin. Try collecting dust from the side, front, and back panels to remove the dust as much as possible. A vacuum cleaner is usually the best tool for this. Occasionally, during shipping or transportation of a DVR unit, a cable will move from a secure location inside the system and fall into a fan which will cause a sound much like a playing card in a bicycle wheel. If these problems persist we suggest that you contact Web Surveillance immediately so that the problem can be taken care of. Not fixing the problem can result in failed HDD, memory, CPU, power supply, and burning out of motherboard.

Q: Virtual memory is found low after a several days of operation, is there a solution?

A: When you run Witness Pro program, it will automatically occupy all the CPU resources. However, we use a program that automatically reboots the DVR. This will release the Virtual memory to avoid this issue. If the problem persists we may have to schedule reboots more often or possibly re-install the DVR's software.

Q: My monitor is black, pink, or discolored, what should I do?

A: First thing to do is to look at your monitor and see if there is a small LED light (usually under the glass screen), and check to see if it is on. If the LED is green or flashing green and there is no video on the screen at all, please contact your Web Surveillance representative. If the LED is orange or yellow, this means that the monitor is on but it is not receiving a signal from the computer. If this is the case please check to see if the DVR is on or not. If the DVR is on please check any and all cables between the computer and the monitor, and power cables to each. If you are sure of all the connections then please contact Web Surveillance. If the DVR is not on, then please turn on the DVR system.